The FCCРІР‚в„ўs Emergency Broadband Benefit program is a government program that reduces an eligible householdРІР‚в„ўs broadband internet service bill. We understand how critical this is and we thank you for your trust and patience with this important matter. Or, if there are any issues РІР‚вЂњ We will email you so we can work through it together.Once everything is confirmed РІР‚вЂњ You will receive an email stating that your enrollment has been approved, the EBB credit has been applied to your Kinetic account and you should see it on your next bill.While we are currently experiencing very high demand, please rest assured that we are working as quickly as possible to do so. Once your information has been successfully submitted, there are still a few important steps we need to take on our end to verify and process your enrollment. I submitted my EBB enrollment information to Kinetic by Windstream. If qualified, customers will receive a one-time $100 credit on their bill towards this connected device. Kinetic by Windstream can provide eligible customers a tablet valued at $120 for only $20. Follow the steps provided above to apply. If an existing Kinetic customer qualifies for the Emergency Broadband Benefit, the credits can be applied to your monthly bill. Can existing Kinetic by Windstream customers participate in this program? Tribal lands qualify for an up to $75 credit per month. Do Tribal lands qualify for the same discounts? The up to $50 credit will be applied to your monthly internet service, as well as your monthly modem equipment fee. You cannot be charged an early termination fee if you need to disconnect or cancel internet service. If I receive these Emergency Broadband Benefit credits, is there a charge if I have to cancel or disconnect my internet service? You cannot be disqualified from receiving these Emergency Broadband Benefit credits because of past or present overdue balances. What if I am currently behind on my internet service bill? Since this credit is for internet service only, we recommend you use your Lifeline credit for phone, so that you can use this Emergency Broadband credit for your internet service. However, both credits cannot be used for the same thing (i.e. Emergency Broadband credits can be used simultaneously with Lifeline credits on your Kinetic by Windstream account. Can I participate in this Emergency Broadband Benefit credits? Frequently Asked Questions I already qualify for Lifeline.

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